At Peaq Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.peaqsolutions.com.au or use our services.

 

1. Personal Information and why we collect it

 

Personal Information is information that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone, and facsimile numbers.

 

This Personal Information is obtained in various ways, including web forms, telephone, by email, via our website www.peaqsolutions.com.au, from your website, other publicly available sources, and third parties.

 

We collect your Information for the primary purpose of providing our services to you, however we may also use this information for secondary purposes if closely related to the primary purpose. Examples of these include such as making a relevant referral or requesting a quote on your behalf.

 

We may collect the following types of information:

 

A. Information You Provide to Us

 

• Contact information: such as your name, email address, or phone number when you fill out forms, subscribe to newsletters, or contact us.

 

• Business information: if you access our services, we collect business information including Australian Business Number (ABN) and financial information relevant to our ability to provide our services.

 

• Payment information: if applicable, when you make a purchase (handled securely by third-party payment processors).

 

B. Information Collected Automatically

 

When you visit our Site, we may automatically collect:

 

• Usage data: including your IP address, browser type, device information, and pages you visit.

 

• Cookies and tracking technologies: small data files stored on your device to improve user experience, remember preferences, and analyze site traffic.

 

C. Information from Third Parties

 

We may receive data from analytics providers, advertising partners, or social media platforms if you interact with our content elsewhere online.

 

2. How We Use Your Information

 

We generally collect, hold and use personal information for the following purposes:

 

• Service Provision

• Functionality and user experience

• Communication

• Processing transactions or payments

• Advertising and Marketing

 

We may notify you that we also collect, hold and use personal information for other purposes from time to time. We may also share your personal information with third parties if we believe that the sharing of such information is required or authorised under law or to prevent fraud or abuse.

 

3. Cookies and Tracking Technologies

 

We use cookies and similar technologies to personalize content, measure performance, and understand how visitors use our Site. You can control or disable cookies through your browser settings, but some parts of the Site may not function properly without them.

 

4. Data Sharing and Disclosure

 

We do not sell, license or otherwise disclose your Personal Information to third parties unless such disclosure is for the purposes set out in this Privacy Policy.

 

We may provide your information to participating suppliers to enable suppliers to provide quotations for products and services to you. This may include providing your information to a supplier:

 

• to obtain a quote for products or services (in some cases, your personal information will be relevant to calculating the cost of the products or services offered to you); and

 

• if you wish to obtain further information or enter into an agreement with said supplier.

 

We may also provide your information to legal authorities if required to comply with law, regulation, or valid legal process, or in a business transfer, if we merge, sell, or reorganize our business.

 

All partners are required to handle your data securely and in compliance with applicable privacy laws.

 

5. Your Rights and Choices

 

Depending on your location or the information shared with Peaq Solutions, you may have rights to:

 

• Access, correct, or delete your personal data.

• Withdraw consent for data processing.

• Object to certain data uses.

• Request a copy of your information.

 

To exercise these rights, contact us at info@peaqsolutions.com.au

 

6. Data Security

 

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We use a combination of security mechanisms and internal processes to protect your information and our broader network from any unauthorised access.

 

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy such Information. However, please note most Personal Information is stored in client files, which will be kept for a period of time no less than 5 years.

 

7. Third-Party Links

 

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before providing any information.

 

8. Updates to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

 

9. Contact Us

 

If you have any questions or concerns about this Privacy Policy,

 

Please contact us at: Peaq Solutions

Email: info@peaqsolutions.com.au

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Last Updated 31/10/2025

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Business Health Check – Online Booking Form Terms & Conditions

 

The Client has agreed to enter a service agreement for one of the agreed Services listed below:

 

1. Services to be provided by Consultant

 

 

• Foundation Business Health Check

• Intermediate Business Health Check

• Advanced Business Health Check

 

2. Services:

 

2.1. The Consultant agrees to provide the services as described overleaf and as defined at Clause 1 of this agreement.

 

2.2. The Client acknowledges that they are authorised to sign and procure the services from the Consultant.

 

2.3. In the case of the services falling under the provisions of the Expert Business Health Check,

 

A formalised Service Agreement will be signed separate to these terms to align with the needs of the Client.

 

3. Payment terms:

 

3.1. Payment will be made at the time of booking.

 

3.2. Failure to pay monies due means that the Consultant may suspend or withhold Services until payment is made.

 

3.3. The Consultant will charge an administrative fee of $50 (GST inclusive) for any payments that fail to clear.

 

3.4. At the sole discretion of the Consultant, any payment that exceeds this Agreement by more than seven (7) days may have interest applied at a rate of 10% per annum, calculated daily. Interest will be calculated from the first day the Clients payment was deemed overdue.

 

3.5. Any cost incurred by the Consultant in collecting overdue payments will be passed on directly to the Client. These may include, but not limited to, collection fees, professional advice, legal costs, court costs, consultant time and administrative costs.

 

3.6. The Consultant reserves the right to increase the price of the Services where there are any last-minute changes to the Client’s requirements, scope of services, or additional hours. The additional charges are payable within 30 days of invoice.

 

4. Cancellation of Agreement:

 

4.1. If the Client cancels this service agreement with less than fourteen (14) days’ notice before the first delivery date, a cancellation fee of 50% of the total Fee for Service highlighted at clause 1 will apply. The Client will also be required to reimburse the Consultant for any expenses incurred to date, which may include, but not limited to, travel and accommodation deposits that are not refunded, prepared materials, planning and preparation time.

 

4.2. If the Client cancels this service agreement during the delivery of services at clause 1, the Client will be responsible for paying the full amount (100%) of the total Fee for Service. The Client will also be required to reimburse the Consultant for any expenses incurred to that date, which may include, but not limited to, travel and accommodation deposits that are not refunded, prepared materials, planning and preparation time. 

 

4.3. The Consultant may terminate the agreement with the Client where the Client is in breach of the Terms, including but not limited to the non-payment of invoices. The Client will be responsible for all fees and disbursements incurred or accrued prior to termination.

 

4.4. The Consultant may withdraw their Services in some circumstances. These circumstances include but are not limited to,

 

4.4.1. the discovery of new information;

4.4.2. changes to agreed circumstances;

4.4.3. factors which tend to circumvent its policies;

4.4.4. non-cooperation;

4.4.5. changes in locations, facilities or available times; and

4.4.6. late payments.

 

5. Cooperation

 

5.1. The Consultant will use their best efforts in the performance of Services under this Agreement.

 

5.2. The Client must provide the Consultant with access to any information and property that may be reasonably required to permit the Consultant to perform their obligations, including, but not limited to invoices, service agreements or supplier communications.

 

5.3. The Consultant will, to the best of our abilities, cooperate with the Client’s personnel and contractors, not interfere with the conduct of the business and will observe all rules, regulations and security requirements of the Client concerning the safety of persons and property, and workplace expectations.

 

5.4. By accepting this Agreement, the Client accepts full responsibility for their personnel, staff, and contractors for the duration of the Services. The Consultant’s Services may cease early if deemed necessary by the Consultant for reasons that include, but are not limited to, unsafe, illegal, abusive or unruly behaviour by the Client or their personnel, staff or contractors. In the event that this term is breached, the Consultant reserves the right to charge for any loss or damage incurred.

 

5.5. The Client is financially responsible for any repairs or damage to the Consultant’s equipment or property if deemed to have been caused by the Client or their personnel, staff or contractors.

 

6. Subcontracting of Services

 

6.1. In the unlikely event of severe medical, natural, or other emergencies, the Consultant will make every effort to secure a replacement to perform the Services. If a suitable replacement is not found, responsibility and liability is limited to the return of all payments received for the contracted Services.

 

7. Warranty, Liability and Indemnity

 

7.1. To the extent that the Australian Consumer Law allows, the Consultant provides the Services on an “as is” and “as available” basis and disclaim all representations, warranties and conditions of any kind, whether express, implied, statutory or otherwise with respect to the Services (including all information contained therein), and including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, title or ownership.

 

7.2. To the fullest extent permitted by law, the Client agrees that neither the Consultant nor their employees will be liable to the Client or any person for any claim resulting from or arising out of use (or inability to use) the Services. This includes any direct, indirect or consequential loss, even if such loss was not contemplated at the time of accepting these Terms.

 

7.3. To the fullest extent permitted by law, the Client agrees to indemnify the Consultant, and their officers, directors, and employees from and against all claims, including reasonable legal costs, Page 2 of 4 resulting from any breach of this Agreement or any activity related to the use of the Services, (including, without limitation, infringement of any third party’s copyright, trade mark, patent or other intellectual property rights anywhere in the world or any negligent or wrongful conduct) by the Client and any liability for any claim, whether direct, indirect, incidental, special and/or consequential loss even if such loss was not contemplated at the time of accepting these Terms.

 

8. Force Majeure

 

8.1. The Consultant will not be liable or responsible for any failure to perform, or the delay in performance of, any of their obligations under this Agreement that is caused by any “Act or Event Beyond Our Control”. Examples include, but are not limited to, acts of God, flood, fire, warfare, government laws or regulations, electrical fire, strikes by personnel, staff and contractors (‘force majeure circumstances’). If an event outside the Consultants control takes place that means the performance of their obligations under the Agreement is impossible, the Consultant will contact the Client as soon as reasonably possible to notify; and the Consultant’s obligations under the Agreement will be terminated.

 

8.2. Where the Agreement is terminated as a result of a force majeure circumstance, the Consultant will refund all monies but for any non-refundable booking fee.

 

8.3. This clause does not apply in circumstances where the “Event Outside Our Control” still makes the Services possible, but the Client cancels the Services or vary the Services because the alleged “Event Outside Our Control” causes mere inconvenience or changes the Services in a manner that does not suit the Client. In this instance, the usual terms apply as if this was a cancellation (or postponement should these terms allow) in accordance with this Agreement.

 

9. Miscellaneous

 

9.1. Relationship Between the Parties

 

9.1.1. Nothing contained in this agreement constitutes the relationship of partnership or employer and employee between the parties and it is the express intention of the parties that such relationships are denied.

 

9.2. Assignment

 

9.2.1. Neither the rights nor the obligations of either party under this agreement may be assigned, transferred, subcontracted or otherwise disposed of, in whole or in part, without the prior written consent of the other party.

 

9.3. Notice

 

9.3.1. Any notice, demand or other communication to be given or required to be made according to this agreement is to be in writing and is to be given by confirmed email or by hand from one party to the other party.

 

9.4. Severability & Waiver

 

9.4.1. If the whole or any part of a provision of this Agreement is or becomes invalid or unenforceable under the law of any jurisdiction, it is severed in that jurisdiction to the extent that it is invalid or unenforceable and whether it is in severable terms or not. This does not apply if the severance of a provision of this Contract in accordance with that clause would materially affect or alter the nature or effect of the parties' obligations under this Agreement. Any failure by the Consultant to exercise or enforce any one or more of its rights under these Terms and Conditions will not constitute a waiver of such rights unless such waiver is granted to the Client in writing.

 

9.5. Governing Law

 

9.5.1. These Terms are governed exclusively by the laws of South Australia. Any legal proceedings relating to them can only be taken in courts with jurisdiction in South Australia.

 

9.6. Variation

 

9.6.1. No part of this agreement may be amended or modified unless reduced to writing making specific reference to this agreement and signed by the parties or their authorised representatives.

 

9.7. Entire Agreement

 

9.7.1. This agreement sets out the entire agreement and understanding between the parties with respect to the subject matter of this agreement and supersedes all prior agreements, understandings and representations.

 

9.7.2. The Services are confirmed once the Consultant has received a signed copy of these Terms. However, where the Client does not execute a copy of the Terms but proceed to use the Consultant’s Services, the Client confirms the agreement to be bound by the same. This agreement expressly supersedes prior agreements or arrangements with the Client.

 

9.7.3. By execution of this agreement, both the Consultant and Client are aware of their obligations contained within and accept freely to abide by them at all times during the aforementioned service delivery.

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Last Updated 13/11/2025